Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://waweco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@waweco.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@waweco.com
Perfect, very fast shipping, excellent quality, very child store!
good
Good product, apa making Firm and robust time. Bluetooth connection more than acceptable. The container came in messed up. But the device intact.
Excellent quality. I am absolutely amazed by how sturdy this product is, 100% worth it! Don't be afraid to buy this, seriously, I am very happy with it!
All norms
Very good product. Coming because of office to vary.
The store sent quickly and came quickly. The goods came as in the photo, I was very pleased!!:))
Very fast delivery from the Czech warehouse (3 days). Excellent quality.
Super! Very fast wysylka, Okolo week, stick rewelacja. Highly recommend
The tripod came for 11 days. The packing is slightly crumpled, the goods did not affect. In general, a good thing.
All as in the description, bought his wife. skonektila with the phone immediately, the quality at the level, I recommend.
Very happy with the product an amazing quality I have a Samsung galaxi note 20 ultra and it does great many thanks I recommend the product
As described, very good quality
Arrived very fast
Perfecto
I order it for the second time, this time as a gift. Therefore, I did not even unpack the package. I think it's okay.
Good Goods. Convenient to use.
Good quality, not heavy, the remote can be removed and inserted, while there are no complaints, I use add, it came quickly, out of 5 goods this fastest
All welcome, to Nizhny Novgorod came the parcel in 8 days it is very fast, selfi Stick is excellent and qualitatively made, I advise the store;)
Flawless, very good material, excellent quality, tripod and selfie stick, and is small to fit a small wallet, sent come from Spain, arrived in 5 days. Thank you
Delivery to Kiev is fast through new mail. She asked me to pack well, because they took it for a gift. The store replied that he would, but ignored. Packed just in a thin package and a box is crumpled. Now lies idle. I don't want the money I spent. The tripod itself is normal. Сконнектился quickly. According to reviews I thought it would be more convenient than my Xiomi, but would not say.
Nice quality, works well. Bluetooth disconnect fine with iPhone XS.
Awesome! Price-performance perfect!
Delivery to Volgograd region from Russia, 5 days by courier to door, packed well, I did not communicate with the store. The stick was bought at the request of the nephew, based on reviews and reviews, he is delighted, very pleased, I also really liked it, I decided to buy one myself, I really liked the functionality and quality of performance, in fact, this is a tripod in your pocket, I recommend it to the seller.
The goods received and tested, excellent selfie stick, very convenient and compact