Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://waweco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@waweco.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@waweco.com
Headphones are good. Took here 2 years ago, served faith and truth until out of the pocket of the jacket did not pull out the box with one of the headphones (with one I left, and the box with the second forgot to pick up from the jacket). What can I say: changed the design of the box and sound. For me in the old version, the sound was softer and more pleasant, but in a new it is louder and clearer. Like both versions). For your money headphones top! Advise!
Соответствует описанию, есть инструкция, всё работает, изделие выполнено качественно. Спасибо.
крутые наушники, звук приятный, коннектятся быстро. связь на расстоянии бывает заедает на сек из за больших преград . В целом рекомендую, берите смело!
на вид всё хорошо
Стоит этих денег, что ещё сказать. Очень крутые.
Пришла посылка быстро. Коробка не повреждена. товар полностью соответствует описанию. рекомендую этого продавца и его товар.
Хорошие наушники покупаю не впервые раз , все как в описание , басы рулят однозначно с ними музыка на высшем уровне! Много писать не буду так как уже оставлял положительный отзыв., этот заказ брал для знакомого ! Он тоже доволен . Рекомендую
Super Produkt zu wirklich kleinem Preis! Da meine AirPods kaum noch Akkulaufzeit haben und das Mikrofon nicht mehr funktioniert, habe ich mir diese Teile gegönnt. Case und Pods sehen wertig aus und fühlen sich auch so an. Ich benutze sie nun schon einige Tage und musste noch nicht wieder laden. Vom Klang sollte man aber beim Kaufpreis von gerade mal 13€ nicht viel erwarten. Ist aber absolut ausreichend, wenn man nicht gerade audiophil ist. Waren 16 Tage nach Bestellung bei mir. Top! Lieber kaufe ich noch 10 von diesen Dingern als noch 1x AirPods!
Headphones went about 1,5 months, track tracked from the very beginning and along the track. The headphones were completely discharged, after charging connected immediately, there were no problems, the music started automatically. By the sound of everything is fine, there are no noise, the equalizer was adjusted, very loud, I listen not at full volume. The store put an additional nozzle, while the purchase is happy.
пока вроде все норм. законнектились без проблем. звук без хрипа вроде. могут работать по одному. брал для велосипеда и многозадачности. прием звонков не тестил
Zeer goed en snel geleverd
Everything works
Earphone Super
I don't believe, because my parcel delivered immediately only 10 days Very good store and thank.