Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of My WordPress Website (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://waweco.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@waweco.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@waweco.com
All-Super
Excellent product I recommend
Everything works fine. Thank you. Delivery by courier.
Very good is just connect socket and is ready to use .... can choose sound and increase or download the volume. Super fast or one month long! Practical and reliable
Fast delivery, I will complement the review after checking the call
The goods came, the delivery is very fast. Buttons 2, and two-sided Scotch one. No problem, I'll find Scotch.
Delivery 13 days from China. Battery inside .... Put it all down. Everything works. mail in Barnaul wheelchair 2 days. i recommend ....
Delivery is very fast The goods are packed well Everything works wonderful And store and goods satisfied
To Gorno-Altaisk in 7 days. Works normally, the call button keeps well on the door.
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It came quickly, in a black set the battery in the button is, you do not need to buy anything
It's okay.
Order came very fast but Delivery pumped the delivery phone did not pass and was highlighted as spam
The goods are delivered, fast enough. Packing quality is not damaged. The only negative call button has a different design than I ordered. Well, it came without a battery
Fast delivery, the goods are good, quality, honestly nice! I recommend!
Delivery 7 days from China, everything works, melodies a lot, not at all quiet. The battery is included
The order came in 11 days. Wow.
Fast shipping. It works very well, volume sounds perfectly. It reaches great distance. Not including the doorbell stack is of the round button, easy Installation though it costs a little to open the lid to put the battery on. Glad, I recommend
The call came safe and sound. Fully corresponds to the description. The battery in the street button is already there. Seller recommend.
Great product!!! Easy to adjust, delivered with batteries, ready to use, small size so convenient to install everywhere, the sound is clear, clear, and adjustable. Not yet tested in the rain, but basically, impeccable !! Very fast delivery in 12 days, perfect! Thank you and soon!
Came in 2 weeks, packed well, melodies a lot, the range is good.
Excellent wireless call, qualitatively made both from the inside and outside. Actually the call is stuck in any outlet, and the button can be attached to the wall or Velcro, or self-nuts. Melodies a lot, you get to choose, and the sound is very loud. The call requires a 23A battery, not included. Delivery to Moscow is very fast, only 9 days, with full tracking. The store is trouble-free, always sends the goods, even with a big discount.
Delivery less than a month, different melodies, sound adjustment. So far, everything works. The button was without a battery. Battery CR 2032 from Ikea came up perfectly.
The product corresponds to the description. I advise the store.